Returns & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be able to return it for a refund.

1. Returns

You can request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging, with all tags or accessories included where applicable.

2. Non-Returnable Items

Certain items may not be eligible for return, including personalised products, perishable goods, or items that cannot be returned for hygiene reasons once opened.

3. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order details and photos of the issue. We will review the situation and provide an appropriate solution.

5. Return Shipping

Unless the item is faulty, damaged, or incorrect, the customer may be responsible for the cost of returning the item.

6. How to Request a Return

To request a return or refund, please contact us through our Contact Us page and include your order number and the reason for your request.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Thank you for shopping with us!